{"id":599,"date":"2013-05-24T20:04:32","date_gmt":"2013-05-25T01:04:32","guid":{"rendered":"https:\/\/jtechphotonics.com\/?page_id=599"},"modified":"2026-03-26T07:51:54","modified_gmt":"2026-03-26T13:51:54","slug":"shipping-faq","status":"publish","type":"page","link":"https:\/\/jtechphotonics.com\/?page_id=599","title":{"rendered":"J Tech Photonics Shipping FAQ"},"content":{"rendered":"<h3><\/h3>\n<p><strong>The United States Postal Service will have delays.\u00a0 Expect this when choosing postal service as your provider.<br \/>\n<span style=\"color: #ff0000;\">-International Express Mail can take up to 3 weeks.<\/span><br \/>\n<span style=\"color: #ff0000;\">-International Priority Mail can take up to 4 weeks.<\/span><br \/>\n<span style=\"color: #ff0000;\">-Domestic Priority Mail can take up to 2 weeks.<\/span><br \/>\n<span style=\"color: #ff0000;\">-Domestic First Class Mail can take up to 3 weeks.<\/span><\/strong><\/p>\n<p>We do not control the postal service.\u00a0 We recommend choosing UPS if you need a more &#8220;guaranteed&#8221; delivery date.<\/p>\n<p>Choosing USPS means that it will not be picked up until the NEXT DAY after we pack it. They do not have an every day pickup at our location.<\/p>\n<p><strong><em>When will my item ship?<\/em><\/strong><br \/>\nAll in stock items will ship within 24 -48 hours. \u00a0We strive to be like Amazon.com and ship immediately after you order, but sometimes in might take a day or two to configure and test your order before it ships.\u00a0 We do not work on the weekends.\u00a0 All orders placed on the weekend will ship asap starting on Monday from the first received.\u00a0 If you place your order Sunday night, it might take a couple of days to get it to you. Also, choosing USPS means that it will not be picked up until the NEXT DAY after we pack it. We recommend using UPS because they pick up every day.<\/p>\n<p><em><strong>If I order overnight on Friday will it get to me on Saturday?<\/strong><\/em><\/p>\n<p>Unfortunately, most of the shipping carrier&#8217;s do not have weekend delivery.\u00a0 Please check with us if you need to try to get something on the weekend by calling and talking to the shipping department.\u00a0 We can try to see if UPS will offer this service to your location.\u00a0 It is an extra fee of course.<\/p>\n<p><em><strong>I ordered overnight after 6pm and didn&#8217;t get it the next day.\u00a0 Why not?<\/strong><\/em><\/p>\n<p>If an overnight order comes in after we are gone, we will ship it the next day.\u00a0 UPS and FedEx pick up around 4pm, so the cutoff to get overnight orders needs to be before this time.<\/p>\n<p><strong><em>What are my options and transit times for shipping?<\/em><\/strong><\/p>\n<h3>USA Shipping Options:<\/h3>\n<p><strong>Free Shipping:<\/strong> \u00a0Shipping is free with orders over $200 and will be shipped USPS Priority Mail or UPS ground service depending on the size and shipping destination.<\/p>\n<p><strong>US Postal Service:<\/strong><\/p>\n<p><a href=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-620\" src=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail.png\" alt=\"priority_mail\" width=\"111\" height=\"98\" srcset=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail.png 111w, https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail-36x31.png 36w, https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail-32x28.png 32w\" sizes=\"auto, (max-width: 111px) 100vw, 111px\" \/><\/a>You can choose shipping to be sent via United States Postal Service. \u00a0Choose your preferred method at checkout. \u00a0With Priority Mail most transit times will be 2 &#8211; 3 business days depending on location. \u00a0With Expedited service, most transit times will be 1-3 business days depending on location.<\/p>\n<p><strong>UPS:<\/strong><\/p>\n<p><a href=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/UPS.gif\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2414 size-full\" src=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/UPS.gif\" alt=\"UPS\" width=\"42\" height=\"55\" \/><\/a>You can choose shipping to be sent via UPS courier service. \u00a0Choose your preferred method at checkout.\u00a0 UPS does not deliver on Saturday.\u00a0 UPS has the following transit times from ZIP CODE 77573:<\/p>\n<ul>\n<li>UPS Next Day Air Early AM: \u00a01 Day by 10:00am<\/li>\n<li>UPS Next Day Air: 1 Day by 12:00pm<\/li>\n<li>UPS Next Day Air Saver: 1 Day by end of day<\/li>\n<li>UPS 2nd Day Air: 2 Days by end of day<\/li>\n<li>UPS Ground: \u00a0between 1 and 5 days depending on location. \u00a0Check on UPS.com for exact dates.<\/li>\n<\/ul>\n<ul>\n<li>Additional options for FedEx service quote can be requested via email to\u00a0<a href=\"mailto:CustomerService@jtechphotonics.com\"><i><\/i>CustomerService@jtechphotonics.com<\/a>.<\/li>\n<\/ul>\n<h3>International Shipping<\/h3>\n<p>International shipping will have choices to be sent via DHL courier service, United States Postal Service, or UPS courier service.<\/p>\n<p><span style=\"color: #ff0000;\"><strong>**The customer is responsible for all Taxes and Import Charges to the destination country.\u00a0 Prices do not include Taxes or Customs Charges.\u00a0 Please look at your country Tax policy on imported goods.\u00a0 Normally it is upwards of more than 20% of the total value of goods.<\/strong><\/span><\/p>\n<p><strong>DHL Courier Service:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-10016\" src=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2018\/07\/DHL.png\" alt=\"\" width=\"134\" height=\"42\" \/><\/p>\n<p>You can choose shipping to be sent via DHL courier service. \u00a0Choose your preferred method at checkout. \u00a0This method is recommended for countries with extended customs clearance issues, like Italy, Germany, Greece, India, Spain and Romania. UPS has the following transit times from ZIP CODE 77565:<\/p>\n<ul>\n<li>DHL Express Worldwide:\u00a0 1 to 3 business days depending on the country and location.<\/li>\n<\/ul>\n<p><strong>US Postal Service:<\/strong><\/p>\n<p><a href=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-620\" src=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail.png\" alt=\"priority_mail\" width=\"111\" height=\"98\" srcset=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail.png 111w, https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail-36x31.png 36w, https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/priority_mail-32x28.png 32w\" sizes=\"auto, (max-width: 111px) 100vw, 111px\" \/><\/a>International Priority Mail or Priority Express Mail service. \u00a0Transit time will depend on the receiving country and customs. \u00a0Additional time may be required for customs clearance. \u00a0Shipping for international will be calculated depending on the weight of the package. \u00a0Estimated service transit times are:<\/p>\n<ul>\n<li>Priority Mail International: \u00a0Up to 10 business days for the package to arrive.<\/li>\n<li>Priority Mail Express International: Up to 5 business days for the package to arrive.<\/li>\n<\/ul>\n<p>*If you choose international first class mail at checkout it will <strong>NOT<\/strong> be insured. \u00a0If the postal service looses the package, we are not responsible for replacing the item.<\/p>\n<p><strong>UPS Courier Service:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2414 size-full\" src=\"https:\/\/jtechphotonics.com\/wp-content\/uploads\/2013\/05\/UPS.gif\" alt=\"UPS\" width=\"42\" height=\"55\" \/>You can choose shipping to be sent via UPS courier service. \u00a0Choose your preferred method at checkout. \u00a0This method is recommended for countries with extended customs clearance issues, like Italy, Germany, Greece, India, Spain and Romania. UPS has the following transit times from ZIP CODE 77565:<\/p>\n<ul>\n<li>UPS Worldwide Saver: \u00a0Up to 5 days transit time.<\/li>\n<li>UPS Worldwide Expedited: Up to 6 days transit time.<\/li>\n<li>UPS Standard to CANADA<\/li>\n<\/ul>\n<p>Additional options for FedEx service quote can be requested via email to\u00a0<a href=\"mailto:CustomerService@jtechphotonics.com\"><i><\/i>CustomerService@jtechphotonics.com<\/a>.<\/p>\n<p><em><strong>Can I ship to a different address than the billing address?<br \/>\n<\/strong><\/em>You can ship to a different address than the billing if the order is under $750 USD. \u00a0Orders over $1000 with different shipping addresses usually turn out to be fraudulent.<\/p>\n<p><strong><em>I would like to use my own Fed Ex account. \u00a0Can I provide it to you so I can get overnight shipping?<br \/>\n<\/em><\/strong>Yes, of course. \u00a0We would be happy to ship your order with your own Fed Ex account. \u00a0Just either email or call and we will fulfill your order without the shipping charge and make arrangements to expedite the shipping.<\/p>\n<p><strong><em>I live in Australia. \u00a0Do you ship here?<\/em><\/strong><br \/>\nYes. \u00a0We have successfully shipped to Australia, Asia, Europe, Russia, and South and Central America. \u00a0Australia will take the full 10 business days (two weeks) as well as potentially an additional day or two for customs.<\/p>\n<p><strong><em>I would like to have it shipped overnight and I live in the U.S. &#8211; Can I get this done?<\/em><\/strong><br \/>\nYes. \u00a0Choose a method from UPS offerings on the website at checkout. \u00a0If you have specific issues, contact us when placing your order and we will talk to you about getting it to you via overnight shipping.<\/p>\n<p><em><strong>Can I use Fed Ex and not the USPS for free shipping?<\/strong><\/em><br \/>\nSure, but you will need to pay for the difference. \u00a0We use USPS priority mail because it is the cheapest traceable way to send a package. \u00a0Most other carriers charge much more for their services. \u00a0Just choose it at checkout.<\/p>\n<p><strong><em>I live in a country that has to pay duty on items over $200 US. \u00a0Can you write in the it is a gift instead of merchandise for customs or lie about the value of the package?<\/em><\/strong><br \/>\nWe have a policy of putting what is actually in the package and the appropriate amount of values on ALL customs forms. \u00a0Misinformation on the customs forms can lead to fines\/penalties for the receiver of the package and possible confiscation of the merchandise. \u00a0It is illegal to lie on customs forms.<\/p>\n<p><em><strong>I live in a very remote part of the world, can you ship to me?<\/strong><\/em><br \/>\nProbably the answer is yes, we have shipped to some amazingly remote locations before. \u00a0When you fill out the form to check out, put in the shipping address and click &#8220;calculate shipping&#8221;. \u00a0If a quote for a price appears, then we do. \u00a0Our system has not been stumped yet.<\/p>\n<p><strong><em>My package has not arrived and it has been awhile, can you help?<\/em><\/strong><br \/>\nYes, give us an email and we will work to investigate any and all shipping issues. \u00a0We can find out where the package is and give an estimate on how much longer it will be. \u00a0In some cases we will ship another package to you. \u00a0In many cases it may be at the local post office or customs authority waiting for payment of fees and duty.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The United States Postal Service will have delays.\u00a0 Expect this when choosing postal service as your provider. -International Express Mail can take up to 3 weeks. -International Priority Mail can take up to 4 weeks. -Domestic Priority Mail can take up to 2 weeks. -Domestic First Class Mail can take up to 3 weeks. We&hellip;&nbsp;<a href=\"https:\/\/jtechphotonics.com\/?page_id=599\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">J Tech Photonics Shipping FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","footnotes":""},"class_list":["post-599","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>J Tech Photonics Shipping FAQ Update<\/title>\n<meta name=\"description\" content=\"Do you have questions about our shipping services at J Tech Photonics, Inc.? 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